Shipping Info

Here at The Pet Vault all our items go through a strict packaging procedure to ensure the item you receive is in the finest condition and beautifully packaged to create a unique experience like no other pet store.

To keep prices as low as possible, all our shipping rates are charged by the weight of items within and not the value of items.

All Orders are shipped from our base in the Midlands United Kingdom

Shipping method is selected on the checkout pages.

We aim to dispatch all orders within 24hrs Mon-Fri.

For an exact shipping cost, simply add items to your cart and visit Cart page, there you can use the Shipping Calculator to see exact shipping cost to your postcode.

U.K Shipping Rates:


Shipping Type Weight  Delivery Time Price
Standard Shipping Small 0KG - 0.05KG  3-5 Working Days*  99p
Express Shipping Small 0KG - 0.05KG  1-2 Working Days*  £1.49
Standard Shipping 0.05KG - 2.0KG  3-5 Working Days*  £2.99
Express Shipping 0.05KG - 1.0KG 1-2 Working Days* £4.80
Express Shipping 1.0KG - 2.0KG 1-2 Working Days* £6.80
Standard Shipping  2.0KG - 5.0KG 3-5 Working Days* £6.99
Standard Shipping 5.0KG - 10.0KG 3-5 Working Days* £9.20

  All orders over £70 receive FREE Shipping!

If you wish to have an order shipped outside the UK to countries other than USA, Australia or Europe, Please contact us at info@thepetvault.com for a custom shipping quote.

*Time is an estimate from Dispatch date - delays may occur during busy periods

Please note- there may be times when orders are sent direct from manufactures, do not worry if part of your order turns up before the other.
Once your order has been dispatched we cannot redirect your delivery to an alternative address for security reasons.

Customs and Duty
The customer is responsible for the importation of any products into their country. We cannot mark any item as 'GIFT' 
The customer must obey and rules and regulations of their countries importation of goods policy
Additional customs charges are the customers responsibility