Here at The Pet Vault all our items go through a strict packaging procedure to ensure the item you receive is in the finest condition and securely packaged.
To keep prices as low as possible, all our shipping rates are charged by the weight of items within and not the value of items.
** Please note due to the current COVID-19 restrictions, some delivery times may take slightly longer than estimated**
Shipping method is selected on the checkout pages.
We aim to dispatch all orders within 24hrs Mon-Fri.
(Dispatch time may be longer during busy periods)
For an exact shipping cost, simply add items to your cart and visit Checkout Pages, before the payment page you will see exact shipping cost to your location.
U.K Shipping Rates:
|Shipping Type||Weight||Delivery Time||Price|
|Standard Shipping Small||0KG - 0.05KG||3-5 Working Days*||99p|
|Express Shipping Small||0KG - 0.05KG||1-2 Working Days*||£1.49|
|Standard Shipping||0.05KG - 2.0KG||3-5 Working Days*||£3.29|
|Express Shipping||0.05KG - 1.0KG||1-2 Working Days*||£4.99|
|Express Shipping||1.0KG - 2.0KG||1-2 Working Days*||£6.99|
|Standard Shipping||2.0KG - 5.0KG||3-5 Working Days*||£6.99|
|Standard Shipping||5.0KG - 10.0KG||3-5 Working Days*||£9.20|
All UK orders over £70 receive FREE Shipping!
**All Jekca/Build Your Own kits receive Free UK Shipping (As these are sent direct from the manufacturer outside the UK, please allow 10- 14 working days from dispatch for delivery, these will be shipped separately from any other items ordered, any alternative shipping selected such as express will apply only to items other than the Jekca/ Build Your Own kit items in your order.)**
If you wish to have an order shipped outside the UK to countries other than USA, Australia or Europe, Please contact us at firstname.lastname@example.org for a custom shipping quote.
*Time is an estimate from Dispatch date and not guaranteed - delays may occur during busy periods
Please note- there may be times when orders are sent direct from manufactures, do not worry if part of your order turns up before the other.
Once your order has been dispatched we cannot redirect your delivery to an alternative address for security reasons.
Customs and Duty
The customer is responsible for the importation of any products into their country. We cannot mark any item as 'GIFT'
The customer must obey and rules and regulations of their countries importation of goods policy
Additional customs charges are the customers responsibility